Miranda Mainez

Policies

Terms & Client Responsibilities

These policies protect your time, your experience, and the integrity of the work we do together. By booking any session — massage, energy work, NLP, or coaching — you agree to the following terms.

Confidentiality & Discretion

Your privacy is paramount. I work with high-profile clients and maintain strict discretion at all times.

  • All client information, conversations, and session details are confidential.
  • Any images, videos, testimonials, or other media shared on my website or social platforms are used only with the client’s explicit permission.
  • Your identity, personal details, and session content will never be shared without consent.

Cancellation Policy

Cancellations and rescheduling must be made at least 24 hours before your appointment time.

Canceling within 24 hours, rescheduling within 24 hours, or no-showing results in the full session amount owed.

This applies to all services, including mobile massage and online sessions.

Unpaid balances must be cleared before future bookings.

Late Arrival Policy

Your session begins at the scheduled time.

If you arrive late, I will provide your full session time up to 10 minutes, only if my schedule allows.

If your late arrival shortens the session, the full amount is still owed.

For mobile massage: if I cannot access your property, security delays me, or the environment is not ready for setup, the session time begins as scheduled and late-arrival/cancellation policies apply.

Mobile Massage Access & Environment

For mobile massage appointments, you are responsible for ensuring:

  • I can access the property on time
  • Security or staff are prepared for my arrival
  • The environment is safe, clean, and appropriate for bodywork
  • The space is ready for setup at the appropriate time, usually 15–20 minutes before the scheduled start time

If the environment is unsafe, inappropriate, or unhygienic, I may refuse service. In these cases:

  • No refunds for prepaid sessions
  • Full payment is owed for unpaid sessions

Payment Responsibility

Whoever books the appointment is responsible for payment.

The only exception: If an authorized assistant books on your behalf, the client — not the assistant — is responsible for payment.

Additional payment terms:

  • All sales are final
  • No refunds for completed or prepaid sessions
  • Unpaid balances must be resolved before future bookings

Professional Boundaries

To maintain the integrity of this work:

  • Emotional processing must take place within session time
  • Communication outside sessions is limited to scheduling and logistics
  • Consult calls are not coaching or therapy
  • No late-night messaging
  • No inappropriate or unsafe behavior

If a session must be canceled or discontinued due to inappropriate behavior or unsafe conditions:

  • No refunds
  • Full payment is owed

Right to Refuse Service

I reserve the right to decline or discontinue service if:

  • There is misalignment
  • The environment is unsafe
  • Boundaries are not respected
  • Inappropriate behavior occurs
  • Policies are repeatedly violated

This applies to all services, including mobile massage and online sessions.

Client Responsibility

All services — massage, energy work, NLP, and coaching — are not therapy and not medical treatment. I do not diagnose or treat medical conditions.

Clients are responsible for:

  • Consulting their physician
  • Determining what is appropriate for their health
  • Communicating any information relevant to the session
  • Sharing relevant medical history
  • Disclosing medical issues or concerns
  • Listing all medications, prescriptions, and supplements
  • Informing me of any injuries or wounds
  • Communicating any changes in condition
  • Expressing any needs or adjustments during the session

This ensures your safety and allows me to provide the highest level of care.

Cookies & Third-Party Embeds

This website uses third-party tools for scheduling and payment, such as booking calendars and secure checkout. These tools may set their own cookies and collect data as part of providing their service. Please refer to the privacy policies of these individual providers for details on how they handle your information.

Policy Updates & Business Transfer

These policies may be updated at any time. I will do my best to notify clients of any changes, but clients are responsible for staying informed of the current policies.

In the event of a business sale, transfer, or merger, client information will be handled in accordance with applicable privacy laws, and clients will be notified of any change in ownership.